The Important Bits
Ordering
Next-day orders must be placed by 4:00pm the day before your requested delivery or collection date.
Orders placed after 4:00pm will automatically roll over to the next available delivery day.
If you've missed the cut-off, feel free to send us a DM or email. If we can make it happen, we absolutely will - but we can't guarantee same-day or late orders.
Delivery
We currently deliver to the following postcodes:
5142, 5152, 5153, 5154, 5240, 5241, 5242, 5243, 5244, 5245, 5250, 5251 and 5252.
If you're outside these areas, send us a DM or email. Depending on the date and location, we may be able to help with a custom delivery quote.
We offer local delivery Monday to Saturday. Unless sold out or the date picker is blocked out due to weddings or events.
We do not deliver on Sundays.
Delivery is generally handled by us directly, but occasionally we use a trusted third-party courier to get your flowers where they need to go. While we do everything we reasonably can to ensure your flowers arrive safely and on time, delivery windows are generally between 9:00am and 5:00pm, and we can't promise an exact delivery time.
If nobody is home, we'll leave your flowers in a safe place where possible. Once your order has been delivered to the nominated address (or safe place), responsibility for the flowers transfers to the recipient.
If an incorrect address has been supplied, or re-delivery is required, additional delivery charges may apply.
Cancellations
If your plans change, get in touch as soon as you can.
Everyday flower orders may be cancelled within two (2) business days of placing your order, provided we haven't already delivered, purchased, or begun preparing flowers specifically for your order, same day cancellation is not accepted.
Need to change the delivery date or send your flowers to someone else instead? We're happy to help if you let us know at least four (4) days before your scheduled delivery or collection date. Changes are subject to availability and the new delivery address being within our delivery area.
Once we're within four days of your delivery or collection date, we may have already ordered, conditioned or designed your flowers, so changes or cancellations may not be possible.
Refund Policy - bunch.
We'll always do our best to make it right
Flowers are a bit different to most things you buy — they're alive, they're seasonal, and every now and then, something just doesn't go to plan. If that happens with your bunch., we want to know. We can't promise perfection every single week (nature doesn't really work that way), but we can promise that we'll always do our best to make it right.
If something's not right
If your bunch arrives and something's off — it's not looking fresh, it's noticeably different from what was described, or anything else feels wrong — please get in touch within 12 hours of receiving it. The sooner we know, the sooner we can sort it out.
When you reach out, it helps if you can send a photo and a quick description of what's going on. We're not asking for proof to catch you out — it just helps us understand what happened and make sure it doesn't happen again.
What we'll do about it
Every situation's a little different, so we look at each one individually rather than applying a one-size-fits-all rule. Depending on what's happened, we may offer:
- A replacement bunch
- A credit toward a future order
- A partial or full refund
We'll always talk it through with you first and land on something fair. Our aim is never to argue the point — it's to fix it.
What we can't refund for
Because every bunch is a lucky dip within its colourway, we can't offer refunds simply because the exact flowers or shades differ from what's pictured — that variation is part of how bunch. works, and it's disclosed upfront in our Terms of Service.
We also can't take responsibility for how a bunch has been cared for once it's in your hands. If flowers have wilted early because they weren't kept in water, were left somewhere hot, or were sitting near ripening fruit, that's not something we can refund — but we're still happy to chat through it and offer general care tips for next time.
Once a bunch has left us with a third-party courier, delays or handling issues on the courier's end aren't something we're automatically responsible for — but if this happens, let us know and we'll do what we can to help sort it out on our side.
Cancellations
If you need to cancel or change an order, reach out as soon as you can. Because flowers are ordered in and prepped ahead of time, how much flexibility we can offer depends on how close to your pickup or delivery date you let us know — the earlier, the easier it is for us to work with you.
The short version
Something wrong with your bunch? Tell us within 12 hours. We'll listen, we'll look at it properly, and we'll do our best to sort it — because at the end of the day, we want you to feel good about buying flowers from us, not anxious about it.
Event Flowers
Our À La Carte event florals are designed for intimate celebrations, parties and special occasions.
Larger event bookings (including large scale weddings) are subject to the individual proposal, quotation and booking agreement provided for your event. Where those terms differ from these website Terms & Conditions, the terms in your proposal will take precedence.