Refund Policy — bunch.

We'll always do our best to make it right

Flowers are a bit different to most things you buy — they're alive, they're seasonal, and every now and then, something just doesn't go to plan. If that happens with your bunch., we want to know. We can't promise perfection every single week (nature doesn't really work that way), but we can promise that we'll always do our best to make it right.

If something's not right

If your bunch arrives and something's off — it's not looking fresh, it's noticeably different from what was described, or anything else feels wrong — please get in touch within 12 hours of receiving it. The sooner we know, the sooner we can sort it out.

When you reach out, it helps if you can send a photo and a quick description of what's going on. We're not asking for proof to catch you out — it just helps us understand what happened and make sure it doesn't happen again.

What we'll do about it

Every situation's a little different, so we look at each one individually rather than applying a one-size-fits-all rule. Depending on what's happened, we may offer:

• A replacement bunch
• A credit toward a future order
• A partial or full refund

We'll always talk it through with you first and land on something fair. Our aim is never to argue the point — it's to fix it.

What we can't refund for

Because every bunch is a lucky dip within its colourway, we can't offer refunds simply because the exact flowers or shades differ from what's pictured — that variation is part of how bunch. works, and it's disclosed upfront in our Terms of Service.

We also can't take responsibility for how a bunch has been cared for once it's in your hands. If flowers have wilted early because they weren't kept in water, were left somewhere hot, or were sitting near ripening fruit, that's not something we can refund — but we're still happy to chat through it and offer general care tips for next time.

Once a bunch has left us with a third-party courier, delays or handling issues on the courier's end aren't something we're automatically responsible for — but if this happens, let us know and we'll do what we can to help sort it out on our side.

Cancellations

If you need to cancel or change an order, reach out as soon as you can. Because flowers are ordered in and prepped ahead of time, how much flexibility we can offer depends on how close to your pickup or delivery date you let us know — the earlier, the easier it is for us to work with you.

The short version

Something wrong with your bunch? Tell us within 12 hours. We'll listen, we'll look at it properly, and we'll do our best to sort it — because at the end of the day, we want you to feel good about buying flowers from us, not anxious about it.